酒店礼宾英语基本用语

以下是酒店礼宾服务中常用的英语基本用语：

1. Greetings（问候）

Good morning/afternoon/evening, sir/ma'am. How may I assist you?

Hello, welcome to [Hotel Name]. How can I help you today?

2. Checking-in（入住）

May I have your reservation number, please?

Can you provide your ID and credit card for check-in?

How many nights will you be staying with us?

Do you have any special requests, such as room preferences or breakfast arrangements?

3. Checking-out（退房）

It's time for you to check out. Can I have your room key, please?

Please proceed to the front desk to settle your bill.

Your total amount due is [amount]. Do you prefer to pay by cash, credit card, or other means?

We appreciate your stay and hope to see you again soon.

4. Room Service（客房服务）

Good evening, would you like to order room service?

We have a variety of options for you to choose from. Would you like a menu?

How would you like to proceed with your order?

Your food will be delivered shortly.

5. Transportation（交通）

Can I arrange a taxi for you?

We provide complimentary shuttle service to [destination].

Please wait at the lobby, and our driver will be there shortly.

6. Other Useful Phrases（其他常用短语）

Is there anything else I can help you with?

Please feel free to contact us if you need assistance.

We are here to ensure your stay is comfortable and enjoyable.

We apologize for the inconvenience; let me see what I can do to resolve this issue.

Thank you for choosing [Hotel Name]. We hope you have a pleasant stay.